The terms that govern access to and use of the Arrival Point Software admin console, officer console, resident portal, and iOS app.
Last updated: July 1, 2026
These Terms of Service ("Terms") govern access to and use of the software and services provided by Arrival Point Software ("Arrival Point," "we," "us," or "our"), including the admin console, officer/staff console, resident web portal, and native iOS application (together, the "Services"). Please read these Terms carefully.
By creating an account, logging in, or otherwise accessing or using the Services, you agree to be bound by these Terms. If you are accessing the Services on behalf of a Community's management company, HOA board, or property management team (a "Customer"), you represent that you have the authority to bind that Customer to these Terms. If you do not agree to these Terms, do not access or use the Services.
If you are a resident, guest, officer, or staff member using the Services made available to you by a Customer, your use is also subject to any additional rules, policies, or agreements put in place by that Customer (for example, community rules or an employee handbook), which are separate from and in addition to these Terms.
Arrival Point Software provides a gate, security, and resident management platform delivered through three primary access tiers:
Features available to a given Community or user may vary based on the Customer's configuration, license tier, and the permissions granted to a particular role or individual.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:
We are not liable for any loss or damage arising from your failure to safeguard your account credentials.
You agree not to, and not to permit any third party to:
Violation of this section may result in suspension or termination of access, in addition to any other remedies available to us or the affected Customer.
The Services include features that allow a Community to record dues, assessments, payments, and late fees, and to present residents with a running balance. These payment-recording features are provided as a convenience to help Communities and residents keep clear, organized records — they do not process live card, bank, or other electronic payment transactions. Any amounts shown as "paid" in the Services reflect information entered by the Community (or, where enabled, a resident) about a payment made through another channel, and Arrival Point is not a party to, and assumes no responsibility for, the underlying payment transaction itself. Communities and residents are responsible for the accuracy of payment records they enter into the Services.
We aim to keep the Services available and performing reliably, and we use commercially reasonable efforts to do so, including for the gate, officer, and alarm-monitoring functions that are important to a Community's day-to-day security operations. However, we do not guarantee that the Services will be uninterrupted, error-free, or available at all times, and we make no specific uptime commitment or service-level guarantee unless separately agreed in a signed written agreement with a Customer. The Services may be temporarily unavailable for scheduled maintenance, updates, or due to circumstances outside our reasonable control. Communities should maintain appropriate manual backup procedures for critical, life-safety-related security functions.
The Services, including all software, design, text, graphics, logos, and other content provided by Arrival Point (excluding data you or a Customer submit), are owned by Arrival Point Software or its licensors and are protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose. You may not copy, modify, distribute, sell, or lease any part of the Services, or reverse engineer or attempt to extract the source code, except as permitted by law.
As between you (or your Community) and Arrival Point, information and content that you or your Community submit to the Services — such as resident, guest, vehicle, and incident records — remains owned by you or your Community. You grant us the right to host, process, and use that data as needed to provide the Services.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WHILE THE SERVICES ARE DESIGNED TO SUPPORT A COMMUNITY'S SECURITY AND VISITOR-MANAGEMENT OPERATIONS, THEY ARE A SOFTWARE TOOL AND DO NOT REPLACE SOUND SECURITY JUDGMENT, PROPERLY TRAINED PERSONNEL, OR A COMMUNITY'S OWN SECURITY POLICIES AND PROCEDURES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARRIVAL POINT SOFTWARE AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY YOUR COMMUNITY TO US FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, created a security risk, or if required to do so by your Community. A Customer may also request that we deactivate a specific user's access (for example, when a resident moves out or an officer's employment ends). Upon termination, your right to use the Services ends immediately, though certain records may be retained as described in our Privacy Policy, including the retention of gate entry and security logs for legal and security purposes.
These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Florida, and you consent to personal jurisdiction in those courts.
We may update these Terms from time to time to reflect changes in the Services or our business practices. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide notice to affected Customers. Continued use of the Services after revised Terms take effect constitutes acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.
If you have questions about these Terms, please contact us at support@arrivalpointsoftware.com.
See also our Privacy Policy.
Arrival Point Software